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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alan Peres

March 23, 2026

5  out of  5
rating by Alan Peres
"I’ve been using Alexis for a couple of years, following the retirement of my previous agent. Even though we didn’t choose Alexis, I am happy we were assigned to her office. Since then we have done 2 reviews of my policies. Alexis went through them with me, identifying some gaps, as well as some savings opportunities. Late 2025 we had a pipe leak, resulting in a claim. She walked us through what needed to be done and was there to answer any questions that arose."
We responded:
"Alan, thank you for your wonderful review of State Farm Agent Alexis Zimmer’s Team!"
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Michelle Mikos

March 19, 2026

5  out of  5
rating by Michelle Mikos
"Had my first ever claims experience on a property this year and feared it would be terrible (it is insurance after all). I was blown away and so impressed by Alexis and Richard and their team's service. They were proactive, remembered my situation and checked in, treated me like a human, followed through and did what they said they were going to do, and set clear expectations for what to expect. They also played a more proactive role than they probably needed to in helping correspondence with their Claims department. I cannot recommend them enough and am delighted there is insurance out there where you can get real human service and assistance! Bravo and thank you."
We responded:
"Thank you for the 5-star review, Michelle! Here on State Farm Agent Alexis Zimmer’s Team, we are proud to serve our community and appreciate your recognition. "
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Ed Porter

March 9, 2026

5  out of  5
rating by Ed Porter
"We have worked with Alexis for many years now, and she has been consistently responsive, helpful, and knowledgeable. Highly recommended!"
We responded:
"Ed, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Alexis Zimmer’s Team here in our Chicago office. "
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Erick Reyes

March 2, 2026

5  out of  5
rating by Erick Reyes
"Everything was explained throughly I am pleased with my service"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Brandon Munoz

February 26, 2026

5  out of  5
rating by Brandon Munoz
"Ms. Alexis has been stellar with my time in Chicago. All of my situations were conducted with swiftness and professionalism that anyone would appreciate. Highly recommend her services if you are in need of your own policies."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Alexis Zimmer’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Zack Williams

February 15, 2026

5  out of  5
rating by Zack Williams
"Had to change renter’s and car insurance as I just moved up to Chicago. Richard and Alexis were both super helpful, informative, and even gave me some useful info about local dmvs. Would highly recommend this office!"
We responded:
"Thank you for the 5-star review, Zack! Here on State Farm Agent Alexis Zimmer’s Team, we are proud to serve our community and appreciate your recognition. "
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Jamal Salem

January 20, 2026

5  out of  5
rating by Jamal Salem
"I can say it clearly and loudly since I moved from the first starte farm agent to Alexis Zimmer as the state farm agent very much happy with here service and always I am talking about this great service that I have from here ...she is trusted ...respectful..helpfully...and make me with eyes closed to be with this company always with full confidence....I do appreciate and grateful for what she did for me....thank u Alexis"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Alexis Zimmer’s Team. "
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George Dean Vosnos

January 20, 2026

5  out of  5
rating by George Dean Vosnos
"Alexis has been handling policies for a couple of my properties and autos for several years since my decade's long agent decided to retire. I never feel like a bother when I call her to adjust certain policies throughout the year, and since the very first day of transferring my portfolio to her she has been responsive, thorough, and has done everything possible to promptly cater to my tailored needs. Alexis is clearly vested in ensuring the satisfaction of her clients and has easily earned my loyalty. I very recently worked with Richard, and he was super professional and efficiently expedited my policy change requests. Highest recommendation possible."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Richard Flack

January 20, 2026

5  out of  5
rating by Richard Flack
"I called to get a quote to see if State Farm could offer me a better rate than what I was paying with Allstate. Office manager, Richard went above and beyond to ensure that all of my auto and condo coverage needs were met. Better still, he saved me over $500 between the two."
We responded:
"Thank you so much for the 5-stars, Richard! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Matt Trumbell

January 19, 2026

5  out of  5
rating by Matt Trumbell
"My experience with Alexis’s office has been consistently terrific. I worked mostly with Richard and he was quick to quote me on various options related to each of our policies, didn’t push us to buy products we didn’t need or over insure, and spent as long as needed on the phone talking everything through. Would recommend talking with them if you are looking for a new agent or insurer."
We responded:
"Thank you for taking the time to leave such a great review, Matt. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Ben

January 9, 2026

5  out of  5
rating by Ben
"Our family values the service Alexis Zimmer and her team provide. She is always prompt, proactive, and easy to reach, which makes navigating insurance decisions feel simple and stress-free. Alexis is highly knowledgeable and provides thoughtful guidance, along with great referrals and recommendations when needed. She’s approachable, trustworthy, and clearly cares about her clients. I would recommend Alexis to anyone looking for insurance."
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Tarik

January 9, 2026

5  out of  5
rating by Tarik
"Richard was a great help. Did a phenomenal job reinstating my term and upgrading my policy to my preferences. Highly recommend asking for Richard, you will be in good hands."
We responded:
"Tarik thank you for sharing this feedback on working with Richard. Clients love working with him. We value your continued business and are glad we could help find you the auto insurance that works best for you and your preferences!"
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Jake Ruddle

December 30, 2025

5  out of  5
rating by Jake Ruddle
"Made a move to Illinois from out of state and needed to switch my insurance to my new location. Alexis and her team responded to my questions right away and I was able to get a call setup next day for an easy transition. Richard - the Accounts Manager - was super helpful and provided a seamless, informative policy switch. What I thought was going to be a complicated process was very easy. It's always a great feeling when you find a new agent who can get you started on the right foot!"
We responded:
"Jake we are excited to have you with us! Thank you so much for your kind words. Richard is a huge asset to our team and I’m so glad we could make this a smooth transition for you. Looking forward to serving you for years to come! "
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Mike

December 29, 2025

5  out of  5
rating by Mike
"Great service, setup was quick and easy. Would recommend!"
We responded:
"Thank you for your business and taking time to share this positive feedback. Wishing you a healthy and prosperous New Year! "
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jim tse

December 17, 2025

5  out of  5
rating by jim tse
"My family and I were referred to Alexis last year.We enjoy working with her.She genuinely cares and customizes our coverage based on our specific needs.Excellent work"
We responded:
"Thank you for your continued business and taking time to share this kind review. I value your loyalty and always enjoy working with you and your family. Wishing you all a safe and enjoyable holiday season! "
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Robert Rice

December 17, 2025

5  out of  5
rating by Robert Rice
"Alexis and her team have done an amazing job for our family. We have multiple cars and boats between a few states, and she is able to help us with everything from house, car and boat insurance. We go through our insurance needs yearly and make sure we aren't overspending, but have enough insurance to protect our assets. We appreciate everything they do for us."
We responded:
"Bob, thank you for your long time loyalty to State Farm and my agency! It’s always a pleasure working with you and my team and I look forward to serving your family for many more years to come. "
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VD D8

December 16, 2025

5  out of  5
rating by VD D8
"Alexis Zimmer has been nothing but wonderful to work with! I was a first time buyer and she walked me through everything. She was extremely helpful, transparent and helped me saved money where I was able to! She responds to any issues within a timely manner and followed up with me to see if everything went smoothly. I feel so fortunate to have an insurance agent that genuinely cares. Thank you, Alexis Zimmer for being amazing!"
We responded:
"Thank you for your kind words! We value your business and appreciate the opportunity to serve you. Congrats again on your new home! Wishing you and your family a safe and enjoyable holiday season. "
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Julie R

December 13, 2025

5  out of  5
rating by Julie R
"I’ve been a client of Alexis Zimmer and her great staff for a number of years, and They consistently exceed my expectations. They treat me like family and always take the time to understand my unique needs. I trust them implicitly to have my back, whether I'm renewing a policy or reviewing my new tenants commercial insurance policy assuring it meets my lease."
We responded:
"Thank you Julie for your longtime loyalty and for your very kind words. It’s always a pleasure working with you and we look forward to serving you for many more years to come. Wishing you a safe and enjoyable holiday season."
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Sud Saraswat

December 6, 2025

5  out of  5
rating by Sud Saraswat
"Alexis is great! Prompt, courteous, and Richard is incredibly helpful. Thanks so much for everything you do!"
We responded:
"Sud, thank you for taking time to share this kind feedback. Richard is a valuable asset to our team. We value your support!"
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Lauren Kalita

November 5, 2025

5  out of  5
rating by Lauren Kalita
"I can’t say enough positive things about Alexis Zimmer State Farm! From the time we initiated conversations, her team was professional, responsive, and extremely helpful! She and her team have explained every detail of my home owners and auto insurance so I know just what I’m paying for. I can’t say I’ve ever had an insurance agent thoroughly explain what each coverage really means. What has really stood out was their availability and responsiveness. Alexis has always responded quickly and easily makes time to answer any questions I’ve had. I never felt pressured to purchase any specific coverage or plans, I have only ever felt she was really looking out for what was best for my family and our given situation. She seems to really put herself in her clients’ shoes to make the best recommendations possible. It’s rare to find an agency that truly combines expertise with genuine care for their clients. I feel confident and protected knowing Alexis Zimmer State Farm is taking care of my home and auto. If you’re looking for trustworthy, friendly, and dependable home insurance, choose this team!"
We responded:
"Lauren thank you for these very kind words and your loyalty to our agency. My team and I value your business and appreciate the opportunity to serve your family."
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Kyle Fletcher

November 4, 2025

5  out of  5
rating by Kyle Fletcher
"Alexis and her office has always been helpful at assisting me with any issues or lower rates over time to help save money. They're always very kind over the phone."
We responded:
"Kyle thank you for your continued loyalty and for always being so great to work with. My team and I value the opportunity to serve you and look forward to doing so for years to come! "
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Travell Glover

October 24, 2025

5  out of  5
rating by Travell Glover
"I’m grateful for the patience of Alexa State Farm. I appreciate Richard for answering the million and 1 questions I have about anything concerning insurance that I didn’t run by Alexa already. This firm is the best! Thank"
We responded:
"Thank you for your kind words and long time loyalty with our agency! We appreciate your business and look forward to continuing to serve you. "
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Sandy Dominique

October 15, 2025

5  out of  5
rating by Sandy Dominique
"I’ve been with the Alexis Zimmerman insurance group for four years now and it’s been a continued pleasure wit do business with them .Richard has been amazing to work with specifically he is always kinda ,helpful and efficient.would recommend ."
We responded:
"Thank you for your continued loyalty! We appreciate the opportunity to serve you and are glad Richard was able to provide kind and helpful service. Thank you for continuing to choose us! "
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Krista Galauxy

October 2, 2025

1  out of  5
rating by Krista Galauxy
"Update: they responded to say they sent *my* car insurance bill to my husband's email address instead of mine. At least they admit to being sexist. They cancelled my auto insurance without contacting me. I received an email a few months ago stating "this isn't a bill" with renewal information, saying I would receive a bill later. I never got a bill. I never got a notice that my payment was missed. I never got a notice they were cancelling my insurance. Now they are trying to charge me an additional $200 for my insurance policy because they failed to communicate and are refusing to fix their mistake."
We responded:
"Krista thank you for taking time to share this feedback. Bills and payment reminders were emailed to your husband and physical notices mailed to your home. The bills were sent to your husband not due to gender bias or discrimination, but because when we set up the account we were only able to speak with your husband. In hindsight I think it would have been better to speak with you directly to eliminate opportunities for miscommunication and make sure everything was set up to your preferences for your vehicle. This situation is not the outcome we strive for and I will take this as a learning opportunity moving forward to improve office practices. I apologize for the inconvenience this has caused and wish you all the best moving forward."
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sherwin millon

October 2, 2025

5  out of  5
rating by sherwin millon
"Alexis is seriously amazing! If you need insurance, talk to Alexis at State Farm. She's super helpful, easy to talk to, and actually takes the time to make sure you're getting exactly what you need no pressure, no confusion. Whether it’s car, home, or life insurance, she’s got you covered. She’s always quick to respond, breaks everything down in a way that makes sense, and genuinely cares about helping people. I can’t recommend her enough. You’re in good hands with Alexis!"
We responded:
"Thank you Sherwin for your long time loyalty and for taking time to share about your experience. My team and I value your business and look forward to continuing to serve you. "